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SilkStream Metrics Lab

Data Governance &
Privacy Standards

At SilkStream Metrics, we handle high-velocity stream metrics and market data with the same rigour we apply to your personal information. This policy outlines our commitment to transparency in the digital broadcasting analytics space.

Last Updated: March 29, 2026
GDPR & CCPA Compliant Framework
01

Scope of Information Collection

SilkStream Metrics collects information necessary to provide professional-grade stream metrics and performance benchmarking. We categorize this data into two primary streams:

Direct Engagement Data

Includes your name, professional email, organizational affiliation, and communication history. This is used solely for account management and personalized support.

Technical Telemetry

Information such as IP addresses, browser types, and session duration when you interact with our analytics portal. This helps us optimize system stability for broadcasters.

02

How we Utilize Analytics

Transparency is our core operating principle. We use the data we harvest to improve our proprietary stream metrics algorithms and provide market data analysis that empowers your broadcasting decisions.

  • Verifying regional broadcasting compliance and licensing constraints.
  • Generating anonymized benchmarks to compare platform health across the industry.

Zero Third-Party Commercialization

SilkStream Metrics does not sell, lease, or trade your personal data to advertisers or third-party marketing firms. Your broadcasting data is a strategic asset; we treat it as strictly confidential under our B2B service agreements.

SilkStream HQ Atmosphere
03

Retention and Erasure Logic

Data is retained only for the duration of its functional utility. For active analytics licenses, we maintain historical stream metrics to provide longitudinal performance reports.

"Upon termination of a master service agreement, all identifiable personal data is purged within 60 days, unless a specific legal hold or regulatory requirement dictates otherwise."

04

Your Rights & Sovereignty

As a user of SilkStream Metrics, you maintain absolute control over your profile. You have the right to request access to the data we hold, correct inaccuracies, or request total deletion.

Request Data Export Review Terms

Privacy Inquiries

If you have specific questions regarding our data governance or wish to contact our Data Protection Officer, please reach out via the official channels below.

Direct Contact

  • info@silkstreammetrics.digital
  • +60 3 3000 0252

Mailing Address

Kuala Lumpur 52
Malaysia

Office Hours: Mon-Fri: 9:00-18:00

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